FAQ

GENERAL
DO MINCEY MARBLE PRODUCTS COME WITH A WARRANTY?
Mincey Marble Manufacturing Inc. warranties the materials that it manufactures and sells in accordance with the specific contract documents and authorized modifications agreed to for each project. For details regarding product and material warranties for your specific project, please contact your Mincey Marble representative.
Will you sell me material for my home?
No. We sell commercial projects in large quantities and do not sell to residential owners or homebuilders. We suggest that you find a material supplier in your area.
Are Your Products Manufactured in the USA?
Yes. All of our cast marble products, including tub and shower panel systems, shower bases, and accessories are manufactured in Gainesville, Georgia. We are a family-owned company located here since 1977.
Where is the Closest Dealer to My Job with a Showroom?
We do not have dealers. We sell only factory direct and have a beautiful design center/showroom at our manufacturing facility in Gainesville, Georgia. Our showroom is closed to the public but always open to designers, architects, and owners. Simply call our office at 770.532.0451 between the hours of 8am – 5pm ET to schedule an appointment.
WHAT IS THE DIFFERENCE BETWEEN MINCOR AND MINCEY CLASSIC?
Our MINCOR™ products are manufactured and certified to meet or exceed the ASTM e84 Class A standard. Mincey Classic™ is our traditional formula and does not meet the ASTM e84 standard. Please note there is an additional charge for MINCOR™ products. If Class A is required, please be sure to specify MINCOR™ when writing specifications or speaking with our sales team.
ORDERING
WHAT IS THE STANDARD LEAD TIME ON YOUR PRODUCTS?

Our standard lead time for full production orders is 4 to 6 weeks but may vary between 2 and 8 weeks. We stock many shower doors, while our cast marble products are made to order.

HOW CAN I GET A SAMPLE?

We offer samples for all our patterns. Simply request a sample from that panel’s product page or email [email protected].

How do I request a quote?

You can request a quote here or by calling our team at 770.532.0451.

Does pricing vary by pattern?

All patterns listed on our website are the same price per square foot, but available mold sizes vary by pattern. Be sure to look at the technical drawings under the Resources tab on the product pages to find the next largest mold size for your space in order to minimize waste.

Is there a minimum quantity to place an order?

Except for model rooms, we only sell products in truckloads to commercial properties (i.e. hospitality, multifamily, student housing). Please contact us with your requested product quantities for more information.

Do you supply product for model rooms?

Yes, when requesting a quote, please let our team know your material is for a model room.

Do you have sales representatives?

For brand inquiries, assistance with specifications, and lunch and learns, please contact our team:

East Coast: Melissa Schroeder, [email protected]

West Coast: Nina Latta, [email protected]

All project quote requests can be directed to our internal sales team: [email protected]

WHAT IF I WANT A SHOWER SIZE THAT IS NOT LISTED ON YOUR WEBSITE?
We offer custom shower pans and can accommodate most custom requests. Call to speak with the sales team about your unique shower needs.
Do you make tub surrounds?

Yes! Any of our panels can be made for tubs. We simply block off the mold and pour the panel to a shorter height to minimize waste.

Do you make countertops?

No, we specialize in the manufacture of tub and shower surrounds, pans, and accessories.

We ordered material from another supplier for our project and need to replace broken material ASAP. Can you please quickly supply replacements?

No. We do not advise mixing manufacturers on a jobsite. You will need to order replacement materials from the original supplier. When Mincey Marble supplies a project, we can produce replacement materials quickly so as not to disrupt the construction schedule.

INSTALLATION + MAINTENANCE
Do we need to use a certified installer?

You don’t have to, but we HIGHLY recommend that you do. These installers have been working with our products for years. They know how to uncrate and install our material, completing 8-16 showers per day.

If you choose not to use one our certified installers, we are more than happy to train someone from your team at our facilities in Gainesville, Georgia.

HOW DO YOU CLEAN YOUR PANELS AND PANS?

For regular cleaning, they can be cleaned with soap, Windex™, or a Magic Eraser.

They can also be deep cleaned with acetone or lacquer thinner and a soft bristle brush. No regrouting or expensive restoration needed.

What equipment do I need to unload your material?

The below is absolutely necessary to have on the jobsite to unload our products. 

Shower pan & shower door deliveries – forklift with minimum 48” forks and a pallet jack

Panels – forklift with minimum 72” forks

Is your product adhered or set to studs?

Our tub and shower surrounds are adhered to the substrate with cast marble adhesive.

What substrate do I use?

Our panels can be dot-mount glued directly onto water-resistant drywall. No cement backerboard or waterproofing membranes necessary.

HOW DO I DRILL HOLES FOR THE SHOWER HEAD AND VALVE?
You can drill through our material with a carbide hole saw or a diamond hole saw.
HOW DO I INSTALL NEW PRODUCT OVER EXISTING TILE?
If you are installing over existing tile, we recommend that our panels be applied with silicone. You will need special trim to cover both the edge of the tile and the marble panels. Be sure to mention that you are going over tile when communicating with our sales team.
Is there a recommended height to mount footrests and shampoo shelves?

We recommend installing footrests 12" from the top of the shower pan. For shampoo shelves, install 48" from the top of the shower pan.

WHAT DO I CAULK THE MARBLE WITH?

Use a color-matching, mildew resistant 100% silicone, inside the shower wherever marble is touching marble as well as where the marble touches the tub or shower pan. Mincey Install (not affiliated with Mincey Marble) offers silicone that matches our panels.

On the panel edges outside of the wet area and around the painted ceiling, we recommend using latex caulk.

HOW DO I ATTACH THE SOAP DISHES TO THE WALLS?
The soapdishes should be attached using a combination of silicone and hot melt glue. We recommend using a few dollops of silicone and strategically adding several tabs of hot glue. The hot melt glue is used to hold the soapdish in place, allowing time for the silicone to cure. The perimeter of the soapdish should also be caulked with silicone. See our Installation instructions for more information.
WHAT TYPE OF SAW BLADE DO I USE TO CUT THE MARBLE?
All of our materials may be dry cut with a circular saw using a masonry blade or diamond blade.
CAN YOUR PRODUCTS BE USED ON THE FLOOR?
All of our products are extremely durable, but we do not manufacture a product for the floor, with the exception of shower pans. We manufacture many sizes and styles of shower pans as well as custom size shower pans with unique drain locations.
WHAT IS THE LONG 2" STRIP FOR?
If 2" trim is included with your panels, it is typically intended to be used on the outside edges of the panels running from floor to ceiling as required per site conditions. The trim is slightly thicker than the wall panel and provides a good transition to most baseboard moldings.
CAN WE RETURN EXTRA MATERIAL FOR CREDIT?
We do not accept returns. Products are manufactured to your particular specifications, and we do not stock or store finished cast marble material.
Is there a specified height for soap dishes?

For a shower, we recommend installing the soapdishes at 48" off of the floor. If there are 2 soapdishes, we recommend that you put one on each corner of the shower. For a tub, we recommend one of the dishes be at 12" above the tub rim and the other at 48” above the finished floor.